Privacy Policy

Welcome to Momenty Orbs (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, and share your personal information when you visit our website momenty-orbs.store (the “Site”) or make a purchase.

1. Who We Are

Data Controller: Momenty Orbs
Email: help@momenty-orbs.store

2. Information We Collect

• Order information: name, billing/shipping address, email, phone number, products ordered, payment details (processed securely).
• Account information: login credentials, order history, preferences (if you create an account).
• Payment data: processed securely by our payment providers (Shopify Payments, Stripe, PayPal). We never store full card numbers.
• Device and usage data: IP address, browser type, device info, pages viewed, cookies, and analytics data.
• Customer support: messages, requests, or other interactions you send to us.
• Marketing data: newsletter sign-ups, SMS opt-ins, ad preferences.

3. How We Use Your Information

• To process and fulfill your orders and payments.
• To provide customer support and manage your account.
• To communicate with you about your orders or updates.
• To improve our website, products, and services.
• To send marketing communications (only if you consent).
• To detect and prevent fraud or misuse of our Site.

4. Legal Basis (GDPR)

• Contract: when processing your order and providing services.
• Legitimate interests: to improve services and prevent fraud.
• Legal obligation: to comply with applicable tax or accounting laws.
• Consent: for marketing or non-essential cookies (you may withdraw at any time).

5. Sharing Your Information

We share your information only with trusted service providers for necessary business operations:

• Shopify (hosting and e-commerce platform).
• Payment processors (e.g., Shopify Payments, Stripe, PayPal).
• Shipping and logistics providers for order delivery.
• Analytics and marketing tools (e.g., Google Analytics, Meta Ads).

We do not sell your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, improve user experience, and, with your consent, analyze usage or serve personalized ads. You can manage or disable cookies through your browser settings.

7. Behavioral Advertising

We may use information about your browsing or purchase behavior to show you personalized ads on other websites. You can opt out of targeted advertising through your browser or ad settings.

8. Data Retention

We keep your information only as long as necessary to fulfill our obligations or as required by law. Once no longer needed, we securely delete or anonymize it.

9. International Transfers

Some of our service providers (like Shopify) may transfer and process your data outside your country of residence. When this happens, we ensure appropriate data protection safeguards are in place.

10. Security

We use reasonable administrative, technical, and physical measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain data processing.
• Withdraw consent for marketing communications.
• Request data portability.

To exercise your rights, please contact us at help@momenty-orbs.store.

12. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

13. Marketing Communications

With your consent, we may send you promotional emails or messages. You can unsubscribe at any time using the link in our emails or by contacting help@momenty-orbs.store.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at help@momenty-orbs.store.